Citizen Potawatomi Nation is committed to protecting your privacy. That is because we base our business on the trust you place in us. This policy describes our practices regarding personal information collected through our Website. In this policy, “personal information” means your name, address, telephone number, and e-mail address plus any other information that personally identifies you and purchase history, or would permit us to contact you, and “we” and “us” means Citizen Potawatomi Nation. We reserve the right to modify this privacy policy from time to time; the effective date noted above will indicate the date that this policy was last updated. You should visit our Website periodically to review any changes.
When you make purchases through our Website We collect your name, address and payment email address. However, you may provide credit card and purchase order numbers by telephone. We collect your IP address to measure our Website traffic and to help provide a relevant shopping experience.
Is my personal information used for any other purpose? We may use your personal information to provide services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy. We may occasionally send you promotional information. We may also analyze and act upon your personal and account information as part of our standard business practices. In addition, in order to measure how we are doing and to better understand how we can improve our services, we may contact you by telephone or e-mail and solicit your participation in research.
Will my personal information be provided to any other party? We restrict access to your personal information to those who need access to use it as set forth in this policy. Your other personal information will not be disclosed to third parties. We may disclose your personal information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal information may also be disclosed in connection with a sale of some or all of our business or a merger with another company.
How do you protect my personal and account information? We use 128-bit encryption technology and Secure Socket Layers (“SSL”) in all areas where your personal information is required. Our Website is certified by Network Solutions Certificate Authority which verifies that our Website is authentic and that we use SSL security. To view our SSL certificate, click on the image of the closed lock or the solid key at the bottom of your browser window. Our Website security information will appear.
Last revision: 06/02/08
Currency - All ticket prices for events are stated in U.S. Dollars.
Order Confirmation - If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with your Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Firelake Grand Casino will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Refunds and Exchanges - Before purchasing tickets, carefully review your event and seat selection. Policies set forth by Citizen Potawatomi Nation, generally prohibit Firelake Grand Casino from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.
Billing Information Verification - Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Firelake Grand Casino customer service will attempt to contact you, using the information provided at the time of purchase. If customer service is unable to reach you after its initial attempt, customer service may cancel your order and may sell your tickets to another customer without further notice.